qantas group risk management policy

It expresses our commitment to provide for, or co-operate in remediation in line with the guidance provided under the UNGPs where we identify we have caused or to which we may have contributed or be directly linked to harm. and Audit Committee, review Qantas Management's establishment and operation (within the risk appetite set by the Board) of an enterprise-wide operational risk management system which is designed to identify, assess, monitor and manage operational risk throughout the Qantas Group in relation to safety, health, environment, security and He commenced with Qantas as Chief Operating Officer in July 2014 and on 1 March 2015 was appointed Chief Executive Officer of Qantas Domestic. Reconciliation Action Plan (RAP) Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. The national carrier has a proud history of stepping up in times of crisis and the Group will continue to work closely with the Federal Government to provide repatriation flights, support export industries, share medical aid with our neighbours. We are committed to managing the risks that come with a volatile environment by strengthening business resilience and building an agile, adaptive culture - giving us the foundations for sustainable performance in all market conditions. The system integrates the management of risks associated with aviation operational safety; workplace health and safety (WHS); aviation and cyber security; privacy and data governance; environment (including climate change); and business resilience. Thats how we create value for our stakeholders, opportunities for our people and world-class experiences for our customers. Italian TMC Gattinoni Business Travel has opened a new office in Treviso, in the country's north-eastern Triveneto region, following the acquisition of rival TMC Btexpert. The global nature of our business means that we interact with government and their agencies across the regions and countries in which we operate. The Qantas RAP has been accredited to Elevate status, meaning we are a leader in corporate Australia. Earlier today, Qantas, Australia's flag carrier, said it expected to add 8,500 roles over the next decade, a move that it said represented a signal that the aviation industry was moving into a . contacting the Whistleblower hotline, which is independently managed on behalf of Qantas by PricewaterhouseCoopers (via phone on 1800 855 212 or +612 82661453, via. "For pilots, job security is everything," he said. Andrew is a board member of the peak advocacy group for airlines in the region - Airlines for Australia New Zealand (A4ANZ) and is also a member of the IATA Industry Affairs Committee and an Advisory Board Member of the Tourism & Transport Forum. 1 . Responsible investment Our wealth businesses have Responsible Investment Policies Qantas Group returns to profit with record first half result. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent . Re-establishing key governance forums such as the Supply Chain Assurance Leadership Council and business-led supplier governance mechanisms and internal working groups. . Commercial experience with contract management Join Qantas Frequent Flyerorsubscribe to Red Email today. Prior to March 2010, Mr Evans roles with Qantas covered many areas including a number of senior financial roles within the Group, commercial and business analytics and the implementation of major business change initiatives; scheduling of the international and domestic network, ticket pricing, revenue management and airline operations on the day; as well as readiness activities for the arrival of the Airbus A380. If there is a medical emergency, I'm required to run towards it and render all help required," Matthew Allsop said. Qantas' new first-class cabin will debut on Airbus A350 service to New York and London in late 2025. Credit: Qantas. The Qantas Group is committed to implementing policies and procedures that meet our moral and ethical obligation to end Modern Slavery. You'll facilitate risk workshops for strategic projects/initiatives and business as usual activities as required. "And then what they do is, they play one group of pilots off another group, and essentially threaten to take the flying a group of pilots is currently doing and give it to another group of pilots.". Today we apply the same systematic approach to all risk disciplines, not just aviation safety. We report transparently to demonstrate how we're creating shareholder value, advancing our strategy, laying foundations for long-term sustainability, and making a positive impact in the communities we serve. We recognise that corruption has a negative social, economic, political and anti-competitive impact wherever it occurs. Strong corporate governance sets the basis for the effective management of long-termrisks and opportunities, and positions the Qantas Group to create, protect and enhance shareholder value. We have established systems and processes to ensure our suppliers (or the partners we work with) prioritise safety and sustainability in the same way we do. Opens in new window. It is usual for each risk to have a named risk owner. The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. Andrew moved to Australia in 2005 from New Zealand where hed spent thirteen years with Air New Zealand in various executive roles. We are red-lining, running at max capacity in a very dynamic, challenging environment. "As a result, we have a very high turnover rate that makes the already-bad situation even worse. I couldn't have scripted a better career.". Mr Gissing previously held the position of Chief Executive Officer, Qantas Regional Airlines Group responsible for QantasLink branded operations. During FY22 this included: The Business Integrity & Compliance team support the business on meeting the requirements of human rights related legislation, practices and standards, including through assessment of suppliers in our supply chain assurance program. "So, what should have gone in the front, went in the back. She holds a Bachelor of Commerce (Honours) from the University of Melbourne and is an alumnus of Harvards Leadership Finance Program. We support that growth through tourism marketing partnerships with the Australian and state governments, and our own extensive marketing and media strategy. Oversight is maintained through the assurance activity of Qantas Group Audit & Risk, and ultimately the Audit Committee. OurModern Slavery Statement (PDF)outlines in detail the measures the Group had to take to ensure its survival, including the potential human rights impacts, on our people, operations and supply chain. We set mandatory requirements to manage and protect the health and wellbeing of our employees and contractors governed by the Our Requirements for Health standard and our mandatory minimum performance requirements for risk management, as well as local regulatory requirements, standards and procedures. We know that how a business conducts its activities and operations can affect the human rights of other people, whether they are employees, customers, workers in our supply chain, or the broader community. All items in the FY21 Results Presentation are reported on an Underlying basis, unless otherwise stated. Some staff we spoke to worried that what they view as the nickel-and-diming of staff is approaching a point where it could affect safety. In the process, we aim to have a positive impact on the broader community and minimise our impact on the environment. A mistake will be made, there will be an incident, and I believe that Qantas management are underestimating the impact of their behaviour. Qantas recognises that airlines have a role to play in preventing human trafficking and was a key sponsor of theInternational Air Transport Associations June 2018 Annual General Meeting ResolutionOpens external sitethat denounced human trafficking. But conditions do not always remain grandfathered. If you don't comply with what we want, we'll find someone else that will.". m@oo!X7dKr\L:==U>KzurVUI:'7OSr/*X\o+]Ll(f~["[ g[nf8fe;C{:dw%,[$=.`_ vCU=oVVy6a+DrvkyN~/ p,F m+] Bc9 The Board has established Committees that are responsible for considering detailed issues and making recommendations to the Board. Investors have been selling this fund manager's shares following the release of a disappointing half-year . For consumer brands especially, protecting value is also about maintaining a social licence to operate. Risk management Observations. 2017 Annual Review. Upgrade your web browser for an enhanced experience. Upgrade your web browser for an enhanced experience. Our Board of Directors combines deep experience and diverse perspectives to ensure we're delivering against our strategy and meeting our responsibilities to investors and other stakeholders. As part of our wide-ranging contract with the Australian Government, the Group maintains an open dialogue on a number of issues that directly impact our business, including in relation to human rights. Lesley has extensive senior executive experience in the airline industry in customer, brand, marketing, operations, digital and new ventures. Read more hereOpens in new window Tony Lucas has been a pilot for 30 years, 27 of those with Qantas, and he has risen through the ranks to become a check and training captain. Opens in a new window The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. We test the strength of our culture through annual employee surveys and analysis of retention and turnover, using the insights to find out what's important to our employees and how we can improve in future. Employees Employees are responsible for looking for opportunities to improve operational efficiencies and optimise outcomes. It outsourced the work to contractors, anticipating savings of a hundred million dollars a year. The Qantas Group announced its Chairman succession on 28 June 2018. As part of the analysis undertaken in FY22, we have begun to quantify the financial impacts of these scenarios on the business and will continue to develop our approach and incorporate into disclosures and decision making. Our people are back at work, millions of customers are safely flying across Australia and around the world, and weve made significant progress on our three-year recovery program. Opens in new window. The Qantas brand is synonymous with Australia. And it was only realised it was done the wrong way just before the cargo hold was supposed to be closed.". Stephanie Tully was appointed Chief Customer Officer in August 2019, following a 15-year career at the Qantas Group spanning operational, commercial, customer experience, marketing and strategy roles across the airline and loyalty businesses. *Please note, applicants must have unrestricted working rights to live and work in the USA. Across Australia and around the world, millions of people rely on the Qantas Group to take them somewhere. Climate scenario analysis allows the Qantas Group to estimate how we are positioned to withstand different climate futures over the medium to long-term. Nominations Committee: Richard Goyder (Chair), Jacqueline Hey, Belinda Hutchinson and Antony Tyler. We do this by mitigating unconscious bias and improving access to flexibility, talent programs and dedicated leadership development. BLUE STAR'S RISK MANAGEMENT FRAMEWORK The Company has adopted the Committee of Sponsoring Organizations of the Treadway Commission You'll have: A minimum of 5 years of experience within the Aviation industry. "For workers, agreement termination is a threat that their remuneration, their working conditions fall off a cliff,"Professor McCrystal said. You are . Consistent with the Groups consultative approach on this complex issue to date, we expect that as our operation resumes, that our dialogue with stakeholders will also resume. In FY22, the Group operated more than 220 repatriation flights for the Australian Government, bringing people home from around the world. He held the position of Executive Manager, Group Safety and Health between 2009 and 2012, following six years at Jetstar as the Group General Manager, Flight Operations and Safety where he was a founding member of the Jetstar senior management team in 2004. The CHESS has responsibility for strategy, policy, systems oversight, monitoring and corporate governance over operational risks of the Qantas Group. Prior to this, Mr Evans was CEO Qantas International & Freight where he led the successful turnaround of Qantas international operations and the arrival of Boeing 787-9 Deamliners into the Qantas Fleet. 4 0 obj Following the review we have re-defined our approach to ensure all Qantas Group workplaces are safer for our people by: Our inclusion and diversity strategy is focused on driving an improved people experience (and in turn, better business outcomes) by removing barriers to inclusion and creating greater opportunities for participation. As a company thats been around for 96 years, Qantas is used to looking at the big picture. The Qantas Group entered the crisis in better shape than most airlines. Full time permanent position based in New York, JFK. The objective of this Risk Management Policy (RMP) is to ensure that we are managing risk to the best of our ability to enable the successful achievement of the Bank's objectives. Both Qantas and Jetstar have introduced engagement and culture-focused training programs, covering 21,000 employees. A summary of indicators can be found hereOpens in new window The Qantas Group is committed to transparency on key performance indicators, including environmental, financial and social. FY22 continued to present significant challenges for the Group as we navigated our recovery from the widespread impact of the global pandemic. To avoid accidents, it is necessary to put many slices together to layer the defences so there is no possibility that the holes can line up and an accident happen. With the right risk-management method, accompanied by diligent reviewing of your investments, we work to mitigate the risk to your retirement savings by minimizing exposure to market uncertainties and tempering the effects of inflation on your portfolio. He recalls how, on some flights, he would work alongside staff from a UK Qantas subsidiary, a New Zealand Qantas subsidiary and legacy staff, on different pay and conditions. The Risk Management Policy serves as a statement of the overall UNCG risk management goals and focus. Risk management is a part of decision making. "It's been prepared to take every angle under the act. "We're expected to do basically the tasks that the Qantas ground services did, but with a lot less numbers and experience," said one worker from an outsourcedcompany used byQantas to manage ground-handling. Opens in a new window The costs of maintaining staff will contribute to negative impacts on the company profits. Risk Management Policy; 9. Andrew Finch joined the Qantas Group in 2012 and is the Qantas Groups General Counsel and Group Executive, Office of the CEO (being the Groups central assurance functions of safety, security and internal audit). |}CWM[]*C:5m6n~5V}xwm]\M^^uwHYc'{{u9+jt4o\>-{67['aN~_aR,X,,EQ+:#W9u^P5B-9;+u A=3I{ ,ymxd1g9f)y>G#|DQaFAFaFAFa.A.a.A.aAaA@ @ @ @ @ @ @ yyx The findings showed Qantas had similar instances to the national workplace averages but we want the Qantas Group to be significantly better than this. Resistance to Qantas's proposal from the flight attendants and their association crumbled. So when we think about sustainability today, we define it in simple terms. Our anti-bribery and corruption risk assessment program is being progressively launched across our business. Lesley Grant was appointed as Group Executive, People, Culture and Corporate Affairs from 1 November 2017 and previously held the positions of Chief Executive Officer, Qantas Loyalty from 2012 to 2017 and Group Executive Customer and Marketing. Qantas was one of the first airlines to introduce an integrated Safety Management System in the 1990s, and we continue to evolve it. From 2017/18, we will shift our reporting to open source disclosures, leveraging our To Upgrade my browser. Our Modern Slavery Statement,pursuant to the Australian Modern Slavery Act 2018 (Cth) (MSA) and s54(1) of the Modern Slavery Act 2015 (UK MSA) sets out the actions taken by the Qantas Group to assess and address modern slavery risks in our operations and supply chains. Prior to that, Vanessa was Senior Vice President for Qantas across the Americas and New Zealand; Executive Manager of Commercial Planning, where she was accountable for network planning and revenue management; and Executive Manager for Product and Service where she oversaw transformation in catering, airports and network aimed at driving better commercial and customer outcomes. The airline announced on . The global financial crisis will affect the international business operations of Qantas Airline. This was on display when Qantas negotiated a new enterprise agreement with its long-haul pilots for Airbus 350 planes capable of ultra-long-range flights, direct from Australia to New York or London. We define delivering today as holding ourselves to the highest standards in everything we do - and giving others the opportunity to evaluate our performance based on robust, publicly-available information. We support an ethical supply chain through our due diligence program, which assesses potential third-party suppliers, including those who act on our behalf, to identify those presenting an elevated risk of bribery. He was Chairman of the International Air Transport Association between July 2012 and June 2013. As cancellations and delays threaten Qantas's reputation with customers and its budget faces challenging conditions, can the airline turn things around? 148 0 obj <> endobj 172 0 obj <>/Filter/FlateDecode/ID[]/Index[148 45]/Info 147 0 R/Length 108/Prev 929664/Root 149 0 R/Size 193/Type/XRef/W[1 2 1]>>stream Our approach to risk management starts with our first priority: the safety of our customers and employees. However, some employees Four Corners spoke to worried that, amid outsourcing and loss of experience, and cost-cutting and chaos at airports, the layers of defence had thinned. Risk management is systematic, structured and timely. The Board Charter is reviewed annually by the Board, with the last review conducted and amendments approved on 24 August 2022. Olivia Wirth was appointed as Chief Executive Officer of Qantas Loyalty in February 2018. Qantas operates within a Security Management System, a systematic approach to managing security, including the necessary organisational structures, accountabilities, policies and procedures. due to superior cost and risk management 46 new domestic routes announced including 31 launched in FY21. <>/Metadata 362 0 R/ViewerPreferences 363 0 R>> Watch Four Corners' full investigation into the chaos inside Qantas tonight at 8:30 on ABC TV and ABC iview. Olivia is also on the Board of UNICEF Australia. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. making it easier for people to formally report workplace bullying and harassment; improving the inclusiveness of organisational culture; and. A risk is anything that could potentially impact your project's timeline, performance or budget. Opens in new window, To read our CDP Climate Change disclosures, please visit the hereOpens in new window You will lead the delivery of risk management improvement projects as well as provide risk advisory services to enhance risk management capabilities, culture and awareness across the Qantas Group. Yet its own employees, and not just union officials, raised these concerns with Four Corners. Our approach Responsible lending Our credit policies incorporate consideration of ESG risk, regulatory requirements and voluntary commitments. Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. Book and Service View policies and guidelines Fares and Ticketing View policies and guidelines Changes, Reissues and Refunds View policies and guidelines Ticket Taxes, Fees and Charges View policies and guidelines Specific Needs View policies and guidelines Likewise, the existing competitors are likely to intensify their competition to either increase their market share of maintain their competitor advantage. The Board of Directors receives a bi-annual Group Risk Report incorporating the Group Short Term (0-3 year) and Long Term (3-10 year) risk profiles, trends, risk interconnectivity and monitors the management of notable risks. Our diversity strategy, meanwhile, is focused on mitigating unconscious bias, improving access to flexibility, recruitment and talent programs and dedicated leadership development. Vanessas previous role as Chief Customer Officer of Qantas commenced in February 2018, with responsibilities spanning all aspects of the customer experience and strategy including digital, customer products including lounges and inflight as well as food and beverage. TMC network Uniglobe Travel has strengthened its presence in Europe by adding new members in the UK and Turkey. Qantas categorically rejects claims that its aircraft maintenance engineers are overworked or that there is a risk to safety. Using this risk-based approach, we may also deliver training to contractors, agents or persons who may act on our behalf.

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